Customer Testimonials
Francisco was courteous and worked with me on pricing for the repair of my car.
Excellent service
👍🏻 always a good experience
Amazing luv my new qx80 thank you Heather Coachine for taking care of our new selection in vehicle. She was amazing. She wasn't pushy forcing a sale on you... very about our decision and respecting our boundaries. This is what a successfull sale should represent.
Outstanding service.
We are very thankful for Carolina, Adam, and Donny for helping us with our new vehicle purchase. They were very friendly, knowledgeable, and professional. They listened to all our concerns and interests and they found the exact vehicle we were looking for. Overall, we are very pleased with their service and we highly recommend Principle INFINITI. Thanks again!
The Service Department went above and beyond to take care of my vehicle.
Had the best experience with purchasing our vehicle. Michal went above and beyond for us and was the best help!
Michal was great help we went there wanting a vehicle and he made it happen, didn’t force us into something we didn’t want. Great experience overall!
The service writer was professional, took care of all my questions, and quite honest with the work never tried to upsell me in anything I did not need. I Trust these guys with all my work for my Q50 would recommend this Service department highly to anyone with an infinity Worth the drive I live in San Antonio I drive out of my for good service ask for Chase in The service department Great service advisor to work with
This dealership has been one of my favorites, hands down! From reception to service, always friendly!
I was satisfied with the prompt, courteous service that I received when dealing with Service Advisor, Francisco Rosillo. He explained everything and answered my questions about repair and maintenance on my car. The work was done, and my car is great. Thanks for the wonderful service.
I more than appreciated my visit/service at the Boerne Infinity Service dept. I was up against the clock before they were closing and they calmly took care of a dead battery for me with zero fuss and had just enough time to drink my coffee. I feel blessed for a wonderful experience. Good communication as well. This will be my place for now on.
Francisco Rosillo with Principle INFINITI of Boerne was my Service Advisor. He was totally professional offering a perfect explanation of my current needs as well as possible future requirements. Cost of service was reasonable and completely in a timely manner.
I got the pleasure of working with Adam Ochoa and it was amazing! He was so helpful! He explained everything and helped me after my other car was totaled in a hail storm. My credit was messed up due to the car not showing paid off on my credit and he helped me get my new car and I with manageable payments! He went above and beyond by meeting me to bring the car and paperwork as I had a prior engagement. He made buying a new car a breeze! I would recommend him to anyone! Thanks again Adam for ...
We've been very pleased with the service received from INFINITI of Boerne! We recently had a repair that took several days to complete. Chase, from the service department, was extremely helpful during the process. He kept in constant contact with us and assisted with a loaner vehicle. He even went out of his way to call us a few days after we picked up our vehicle and make sure things were going well...great service!!!
Luxury vehicles with luxury customer service. They treat you like royalty here. I've yet to meet a staff member I didn't like. If you want a comfortable yet affordable luxury vehicle, I highly recommend Principle INFINITI of Boerne.
Francisco in the service department is excellent! He greeted me immediately upon arrival, had my loaner vehicle ready, and took all of my concerns seriously. I have been used to the dismissive customer service that I frequently receive from GRUBBS INFINITI. I am glad that I drove 30 minutes to Boerne Principle INFINITI to service my vehicle. I will be returning regularly for my scheduled maintenance and plan on purchasing my next vehicle from Principle INFINITI. Thank you Francisco!
A big thank you to Francisco Rosillo in Service & Douglas House in Parts. Last Saturday i was traveling through as i was visiting the area for the weekend. I had not noticed that my front wipers has started to separate due to the heat over the summer and the rain storms last weekend then did further damage and they started to fall apart on my journey. A quick detour to INFINITI of Boerne and Francisco and Douglas had me back on the road with a new set of wipers after a short pit stop. They even put them on ...
Adam was great to work with! This was the smoothest and fastest deal I’ve ever had buying a vehicle. Thank you so much!
Cannot say enough good things about this dealership!! Bought my second car from them this weekend. Patrick and Adam were fantastic to work with. Always open and honest. Treat you like you are their most important customer! Thanks again guys!!
Had a great experience working with Trey at INFINITI of Boerne in our most recent purchase. Highly recommend him and this dealership!
Our car buying experience was amazing. Adam helped to expedite and make this a pleasant experience.
I recommend Adam Ochoa for an excellent and stress-free car buying experience, he makes it easy and is great at what he does!
I have purchased a lot of cars. This may have been the easiest transaction I have ever done! The staff, Pat Stall and Joseph Villaca, were so professional and easy to work with. They answered all of my questions and even sent me videos of the vehicle to answer my questions. I live 5 hours away, so this made the process so simple. We worked out nubmers and agreed prior to my drive. There were zero surprises when I went to finalize the deal. Everything had been worked out before I even got there and it went super smooth and quick. ...
Knowledgeable and courteous staff. Everyone was very polite and helpful. A very pleasant experience. Highly recommend!
Chase is professional and knowledgeable. He listens to my concerns, keeps me updated while my car is serviced, and recommends services/products my vehicle may require. I enjoy the ease of setting up an appointment, an option for a loaner car if needed, and no wait time for dropping off or picking up my vehicle. The staff in the service area greet you immediately with a smile and have a comfortable waiting area if you decide to wait for your car. I will travel a little bit farther to this dealership for the hospitality and service provided to their clients.
This was honestly the best service and easiest purchase I have ever had of a vehicle. Not your typical sleez ball sales tactics on trying to sell me what I didn’t want. These people are the example of what all dealerships should strive for. Highly recommend them, especially Adam Ochoa. He will take great care of you.
Loaner car as promised, got the work done in short order, polished , polite and knowledgeable
If I could give 10 stars I would - I worked with Patrick Stahl on my vehicle purchase. From the start the entire experience was pleasant and I appreciated not being pushed into a purchase which I’ve experienced at other dealers. I highly recommend Principal Auto Group and really felt like they had my best interest at heart.
It was a great experience.
Excellent dealership! Pleasant experience….sales staff was amazing! Enjoying my new QX60! Best experience ever!
Amazing customer service. I just moved to the area and after not being able to get a service appointment online in San Antonio proper I tried booking it online at Boerne and it was so easy & convenient. My service guy was awesome!
Sales personnel were very helpful and attentive. Pleasant surroundings and an effort to please was evident.
Car purchase made easy and quick thanks to Adam Ochoa. Donny in finance was also a big help.
I have been coming to this dealership for 6 years and have always found the staff to be helpful, knowledgeable, and friendly. Service advisors keep me informed on the status of the maintenance/repairs. Very professional.
Francisco is the best service advisor!
Very attentive a prompt, Francisco was very helpful. He discounted my ticket due to rain but still vacuumed my car.
Great customer service!
Fantastic service! Adam is really professional and knowledgeable person.
We bought Lincoln MKX 2015 here and very happy with it. Adam was very helpful and nice guy. If you want to get the great service and nice car this place is definitely recommended.
Everyone is pleasant, very anxious to help, and very courteous. The environment in the waiting room is very clean and relaxing.
Great service
Their staff and service is great. They greeted me with enthusiasm and respect. They kept me informed about my vehicle and the service was completed in the time frame they said it would. I will continue to use them for all my vehicle maintenance!
Couldn’t be more happier with my experience here at the Boerne . The other INFINITI location in the area is absolutely terrible so I’ll be bringing my car here .
Adam was very informative and worked hard to get me my dream car! Highly recommend Adam and INFINITI of boerne!!!!!!
Outstanding service!
Patience + exceptional customer service + maximum value = buy your next vehicle here!!! INFINITI of Boerne made a small miracle happen. Before reaching out to INFINITI of Boerne, I had spent two weeks getting the stereotypical jerk around from a half dozen different car dealerships across the Greater San Antonio Metro Area while hunting for a great vehicle for my mother. She narrowed her choices between an Audi Q5 and an INFINITI QX50. When I first spoke with Joseph Villaca, Sales Manager, it was a relaxed HELPFUL conversation regarding the boring specifics of an INFINITI new vehicle factory warranty. I mean, seriously, ...
francisco rosio is one of best employee the service his done is expectacular i recomend him for the service
Andrew Mogan was very friendly, professional and courteous. Explained everything thoroughly and made my purchase very easy and everything went smoothly through the whole purchasing process. Thanks Andrew!!
Just purchased a Chevy suburban through principal infinity of Bernie Andrew Morgan was our salesman. He was amazing nice and very helpful throughout our experience. If you ever want somewhere that has great deals come here. Thank you and you're so much you are amazing.
Andrew Morgan was great at setting up a service appointment for us coming thru town. great service
I would like to thank Andrew Morgan for his help friendliness, and professionalism while assisting my wife Ashley in the purchase of a pre-owned Nissan Armada. This is our second purchase from INFINITI of Boerne and in both cases, we had a great experience. Again, our sincere thanks to Andrew for making car shopping a very pleasant experience.
Andrew Morgan made it fun and easy to find my newest vehicle. More car sales personnel like Andrew would make the process less of a hassle. Thank you for your honesty.
We had a great experience working with Andrew Morgan. We got a very fair trade-in value on our previous car and the transaction was exceptionally smooth. Andrew was a pleasure to work with! He was very professional, kind, and honest. We are super happy with our purchase! Thanks!
Fransico was very attentive to us and kept us very well informed of the progress of our vehicle while it was getting serviced. He helped us prioritize what was more importantly needed and what we could wait on for next time. He was able to get us a loaner and he was able to find us a discount that was available online to help us with our expenses since it was a lot that needed to be done. Francisco was very professional, courteous, and went the extra mile to make us feel like a valued customer of Principal INFINITI.
An excellent dealership with excellent people. I always feel welcomed and heard. My car is always in perfect condition when it’s returned to me.
Exceptional customer service!
Andrew Morgan was an amazing consultant! I loved the way they treated and listened to what we wanted and worked with us respecting our family!!
We received excellence service and care of our QX80 INFINITI. When we took in our INFINITI in for service, it showed that our starter was in critical repair, and our Service Advisor Francisco insisted that we keep the loaner until they located a starter assembly and got it replaced prior to returning to get our vehicle. Francisco gave us daily updates and was so helpful with this repair. Thank you Francisco, and your team for all the excellent service and help.
I had a excellent experience buying my first car here, amazing service and big thanks to Andrew and Donny for making this possible.
I am absolutely pleased at my overall car purchase experience. No pressure sales and genuinely listened to my needs and worked with me to get both the vehicle and the price point on my monthly payments. Trey Lorillard was the best! Thank you for an amazing experience!!
Always good service.
This weekend I made a decision to purchase my own car, which could be very scary for a new car buyer.. and walking into INFINITI of Boerne I had just that feeling. However I was given the absolutely amazing opportunity to work with Rowena for my Toyota RAV4 and wow!!! She was a breath of the freshest air, and she was so extremely fun and upbeat she absolutely eased me into my comfort zone building my trust with her! Rowena was very transparent with me about the process, and extremely helpful when I had my own first buyer questions. She ...
Amazing people and service!
Knowing Mrs. Alexander Melissa, has been a blessing to Me, my family and friends, there's no disputing the fact that she is the best account manager ever. I just made another withdrawal few moments ago, it was so great this is really an opportunity knowing you wow friends I can't be so selfish enough to enjoy this blessing alone you can always contact her directly so she can help you too. She is ready to show you how you can trade and make profit, I'm a living testimony I invested $1000 and I got my profit today after 6 ...
I always receive exceptional service at every vehicle appointment for my QX 50. I will take my QX50 no where else.
Worked with Trey and he did an awesome job. He was transparent, proactive, and very easy to work with. Would recommend him to anyone who is in the market for a new car!
I was very impressed with the service and car knowledge exhibited by the sales advisors at the INFINITI of Boerne dealership. Specifically, by Rowena Zambrano. She made the overall experience so positive and seamless. Thank you, Rowena:)
Trey L is great at what he does! Our experience was overall easy in purchasing our new vehicle here at INFINITI Boerne and the whole staff was nice, friendly and helpful. Trey made the process super easy and fast while providing many options. Thank you Trey and team at INFINITI Boerne for the great experience!
We had our new QX60 delivered to our home. This is our 3rd new Infinity from Principle and have always had an outstanding experience. Providing high quality, personal service to everyone is not an easy goal, but Infinity of Boerne has hit that mark.
My daughter and I have worked with Andrew Morgan several times now and he has always been totally professional and awesome to work with. He created the best car buying experience I have ever had.
I highly recommend Trey Lorrilard! Best customer service you can from a car dealership. He fought for my car and went above and beyond to provide me the best deal. He took the time to send me videos of the car I was looking for and explained in detail the benefits of the car.
Bought our second vehicle from Trey Lorillard and Principle auto group. Really great experience all the way through. Great service great people great vehicles. We will be customers for life!
This review is for Andrew Morgan my sales consultant at Principle Auto Hyundai who sold me my Pallisade Hyundai. I do not see a Principle Auto Hyundai and no list for sales personnel or choice of car for Hyundai, but I was fortunate to get Andrew as my sales person, he was the consummate professional and handled the transaction great. He had great customer service, and continued follow up and delivered my car to me in Dallas from Boerne. I would recommend Andrew Morgan to anyone looking for a car and this Dealership did not mark up their vehicles like ...
Andrew Morgan was awesome to work with! I went in to buy a vehicle with a trade in and I had a specific number in mind. Andrew never questioned what I wanted and he did everything to make it happen. He was extremely quick, easy to work with, and made my whole buying experience from INFINITI of Boerne fantastic! In fact, everyone I spoke with was very kind and helpful! Thank you all! 🙂
First, I want to thank Andrew Morgan (sales consultant) for such an outstanding job with helping me purchase a beautiful 2021 GV80 SUV. He was very professional, kind, honest and knowledgeable. I was very impressed with the communication level due to the fact that I was in Indiana during this purchase. Andrew keep up the good work and I would definitely recommend YOU and Principle INFINITI of Boerne to friends. Again thanks!!
Working with Daniel Alvarez was one of the best experiences I've had in my car-buying journey thus far this year. After visiting what felt like a million dealerships, Daniel took all of my concerns seriously and went above and beyond trying to help me get the best deal possible. He was very patient with all of the questions I had and walked me through the car-buying process in a way that felt respectful and not at all patronizing. If you stop by INFINITI of Boerne I would absolutely recommend Daniel! Five stars all around.
Very friendly and helpful !! I live in SA and drive to the Boerne INFINITI!!
I have bought two vehicles from Principal Infinity and have been well pleased with them each time.
Worked with Andrew Morgan a veteran out of the united stated navy. Super helpful, loved my experience!
Just got our 2nd vehicle from here Trey was on top of it from the initial inquiry and because of my work schedule he went out to the lot sent me personalized videos of cars that not only fit my want but my budget. When the car I wanted ended up not living up to my expectations he found three more!! No pressure all fulfill a need he and the Finance manager Joseph were able to get me to my monthly budget I will be back for sure.
Just want to thank my service advisor Francisco and Technician Rudy for the awesome work and assistance, the other INFINITI wanted $4k, they got it covered by my warranty and repaired ASAP. Huge THANKS!! AMAZING SERVICE!
Do not go anywhere else to buy a car if you want an amazing purchasing experience alongside a great price. Ask for Andrew Morgan or Issac De la Garza If they are available. Both are extremely knowledgeable and compassionate. They will patiently work with your budget and specific needs to give you the best deal possible.