Customer Testimonials


 

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Google May 16, 2024

I feel that Everytime I take my car in they find it needs expensive repairs. Last time it was over $6000. The car is a G37 2011 with less than 9500 and has been properly maintained. Go figure

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Google May 15, 2024

Good day! My wife and I recently visited your dealership to inquire about a vehicle. We had the pleasure of meeting Ms. Joy Lodor, who provided exceptional customer service. She went above and beyond to help us find the perfect car for our needs. If you're in the market for a new vehicle, I highly recommend requesting Ms. Lodor's assistance. 👍 #AmazingCustomerService #HappyCustomers

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Google May 15, 2024

Good day. My husband and I recently visited your dealership to inquire about a vehicle. We had the pleasure of meeting Ms. Joy Lodor, who provided exceptional customer service. She made every effort to assist us in finding a suitable vehicle, and we are highly satisfied with the outcome. If you are considering purchasing a vehicle, I highly recommend requesting Ms. Lodor's assistance.

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DealerRater May 15, 2024

Francisco was great to work with on my recent service visit. He was friendly, attentive and explained issues identified in need of repair. He kept me updated on the work as it progressed and Promptly notified me when it was ready.

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DealerRater May 14, 2024

Service Dept is top notch! Francisco kept me updated on progress. Professional and dedicated to provided the best customer service.

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Google May 14, 2024

5 Star Service! The Team exceeded expectations again! Professional, Personal and Hospitable! 😍

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Google May 14, 2024

INFINITI of Boerne always provides excellent service and outstanding customer service.

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DealerRater May 14, 2024

INFINITI of Boerne always provides outstanding customer service. They are the best INFINITI dealership in San Antonio.

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DealerRater May 13, 2024

We’ve leased cars & had them serviced @ INFINITI Of Boerne for over 7 years. The best customer service from the lease experience to maintenance & repair services. Professional, courteous & kind, all staff promptly respond to our inquiries, schedule service & arrange for loaner cars when we need them. Just a few of the reasons we keep coming back!

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Google May 12, 2024

Joy was amazing!! Great customer Service very welcoming ,makes you feel like You’re not just another costumer. When I got there she had already pull the car to the front ,had it cooling down so I can test drive it overall it was a smooth process. The time I was there I felt comfortable ,relax not even stress out.This was probably the most smoothest car purchase I’ve done at no point I felt pressured. Thank you Joy !! You definitely belong there. Also Marco finance department was very helpful explained everything to me before making my final decision.

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Google May 7, 2024

I had my vehicle serviced at INFINITI with an oil change & rear brake job. Francisco was so helpful! I received a thorough video of my vehicles condition and estimate of the repairs via email. I was able to ahead digitally and the job was done timely and professionally! When I picked up my car it was freshly washed and I was met with a smile! Thank you for exemplary service!

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DealerRater May 3, 2024

Wonderful service department! They get to know you and take great care of you and your car!

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DealerRater Apr 30, 2024

Quick service. Very little wait. Waiting room was quiet and relaxing. Car came out cleaner than when I brought it in. As always, the staff at INFINITI was great. Francisco was awesome.

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Google Apr 30, 2024

This dealership is the epitome of customer service! My recent experience in the service department was excellent! My service advisor, Francisco, really went above and beyond from greeting me politely, keeping me informed, fast service, smooth payment process. I recently had ankle surgery so he facilitated a loaner drop off at my residence and picked up my car, which to someone who has recently had surgery was an incredibly convenient offer. This dealership really takes pride in customer service and it shows every step of the way!

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Google Apr 29, 2024

Excellent, prompted service. Every detail discussed prior to authorization. Francisco is professional and always greets me with a smile.

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Google Apr 29, 2024

The usual prompt attention to taking care of the car is appreciated.

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DealerRater Apr 27, 2024

Excellent customer service by our Service Advisor. Completely professional and courteous. Although the dealership would not price match my part from other INFINITI dealer in town, I elected to stay with this dealership solely for the Service Advisor (Chase N.)

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Google Apr 26, 2024

I left using the San Antonio dealership because the service department is so superior in Boerne is outstanding!

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Google Apr 26, 2024

My recent service was good. My service rep kept my posted on progress. The environment in the customer waiting area was quiet and clean.

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Google Apr 24, 2024

My service provider Chase was very professional and pleasant to work with.

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Google Apr 24, 2024

I am a regular customer at Principle INFINITI. I always ask for Francisco Russo. He is an excellent Service advisor. The work performed on my vehicle is outstanding.

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DealerRater Apr 22, 2024

Whenever I bring my QX60 in for scheduled maintenance I always receive the best service. The staff is informative, professional, and courteous.

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Google Apr 22, 2024

Steven Davis is the best! Knows his cars, very kind very patience man! Love the whole experience! The car is a jewel!

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DealerRater Apr 22, 2024

I had an amazing experience with INFINITY of Boerne. The customer service from Francisco was outstanding. He was accommodating and receptive to my vehicles issues and questions. Francisco went above and beyond to get my repairs done the same day. Highly recommend service at Infinity of Boerne.

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Google Apr 22, 2024

Francisco is the best. Very knowledgeable, professional and friendly.

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Google Apr 21, 2024

We just met Joy Lodor and she made us the deal of the Century on our Brand New QX 60 Vehicle! So glad we called Principle Infinity in Boerne.

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Google Apr 21, 2024

Just purchased our 2024 Infinity QX60! Joy Lodor made us a deal we couldn’t turn down. Joy was pleasant, knowledgable and went above and beyond to make us feel comfortable throughout the entire process!!

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Google Apr 20, 2024

Excellent customer service by Francisco!

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Google Apr 17, 2024

My husband and I recently bought a vehicle from Chris of principle INFINITI of Boerne. He was very helpful and made the process very easy.

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Google Apr 16, 2024

Francisco was excellent as always, and it was great to see Chase, David, Robert and Joel on the service drive. My vehicle’s service was completed and the vehicle clean and ready to go about 5 minutes sooner than Francisco’s approximation. Very impressive. Thank you Francisco and thank you to the excellent team at INFINITI of Boerne.

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Google Apr 13, 2024

Joy made this car buying experience so easy and pleasant! I can’t thank her enough for all of her help and support, and I will definitely be back and recommend her to everyone I know! Thank you Joy!!

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DealerRater Apr 4, 2024

great service and excellent quality. very detailed with the needed repairs.. exceptional follow up to keep customer informed.

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DealerRater Mar 29, 2024

This was my first time with INFINITI at Boerne location and I was very pleased with the service I received.

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DealerRater Mar 29, 2024

We just purchased a new QX55. It was a very smooth and easy process. Jacob, our sales rep, was knowledgeable and friendly which made the experience nice. This is my third INFINITI which tells you that I believe in their quality and service!

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Google Mar 26, 2024

I love taking my car to the service, every body is super friendly, they explain everything they are doing, the are fast and they even follow up on the issues with a phone call to make sure everything is ok. I have been with them for 8 years and counting !!! I LOVE PRINCIPLE INFINITY OF BOERNE ❤️ Thank you ❤️

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Google Mar 26, 2024

The service was fast, and everyone was very profesional.

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Google Mar 19, 2024

Made an appointment for service and was greeted by my name, on time and went over service needs. I was kept updated & apprised of areas that needed attention either now or soon. After making adjustments, car was delivered clean and timely. Refreshing to have a person not AI remind me of what good customer service should be. Thank you Francisco!

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Google Mar 19, 2024

Always great service.

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Google Mar 15, 2024

Infinity of Boerne always takes great care of me!! If something isn’t right, they make sure it is!!

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Google Mar 15, 2024

Great customer service!

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Google Mar 15, 2024

Excellent experience; friendly, professional staff.

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Google Mar 14, 2024

Great people and great service.

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Google Mar 13, 2024

We purchased our QX60 in Indianapolis and we were not satisfied with our experience. When we got to Boerne and started using Principle Infinity in Boerne. We were please and impressed with their service department. Very friendly and treated us as if we had purchased our vehicle there. I highly recommend this dealership.

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DealerRater Mar 8, 2024

Great service!! I will recommend y’all to all my people to buy and service. Thank you

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Google Mar 6, 2024

I can't brag enough about Principal INFINITI of Boerne! Jake was our guy and he went above and beyond to make our car buying experience AMAZING! We originally went to Grubbs INFINITI and had a terrible experience then ended up as a last call at Principal. Jake could have easily turned us away but didn't. He worked super hard and found exactly what we were looking for. Thank you isn't enough! I would give 10⭐️s!

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Google Feb 28, 2024

I love Boerne Infinity. They are professional and customer service driven. I have bought 3 vehicles from them and have been pleased with every one. Jake was my last salesperson and he did an amazing job. Chase in the Service department is my go to person and Joel is my favorite person there. Kudos to all three!

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Google Feb 28, 2024

My third visit. Have always been very happy with their professional approach to every problem. Glad beyond words they're on my side.

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Google Feb 28, 2024

Francisco was absolutely fantastic. Kept me well informed the entire process when my vehicle was in for some major repairs. I forgot the name of the tech but hats off to him as well. My car is back to running smooth again.

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Google Feb 26, 2024

We had a Great Experience, Francisco Rosillo was a pleasure to work with, he was attentive to our needs and kept us informed on the status of our vehicle.

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Google Feb 26, 2024

Professional and fast service! Always has a loaner available.

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Google Feb 22, 2024

This is a great dealership. They were able to do my brakes the same day while I was on a cross country road trip.

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DealerRater Feb 19, 2024

The dealership takes care of their customers and their cars. I always get exceptional service from my service advisor Chase Nevels. He is professional, courteous and knowledgeable. He takes the time to explain everything and has even had the mechanic Robert come over and give more detail. Everyone that I have come in contact with has been friendly. I would definitely recommend this dealership for all around exceptional service.

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Google Feb 17, 2024

Great and professional service.

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Google Feb 16, 2024

Principal INFINITY Of Boerne Service is of the highest standard! Francisco, my service advisor is nothing short of professional and good natured. I have not once been disappointed with my service at Principal INFINITY, and thats why I continue to go there. Thank You All!

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Google Feb 13, 2024

The service department are very friendly and the service is amazing. They pick up my SUV for service and bring it back to me with no problems.

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Google Feb 9, 2024

Francisco goes above and beyond whenever I need to bring my car in for servicing.

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Google Feb 3, 2024

Had an amazing experience with Jay Prunty, the took very good care of his. It was my daughter’s first car experience.

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Google Feb 2, 2024

We had a great experience at Principe INFINITI of Boerne. My husband and I had been shopping for a vehicle for the past 3 months. We stopped by the dealership on Saturday and had a great encounter with one of their sales guys, Michal Sains. Michal was very straight forward and knowledgeable about the vehicle we were looking at. He went above and beyond to take the time to show us some of the cars features and how they worked. We were truly impressed with the level of transparency we received from Michal-speaking from previous experience elsewhere, people would “sugar-coat” their ...

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Google Feb 2, 2024

Excellent service! I really like INFINITI Servivice at Boerne!

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Google Feb 1, 2024

Great service as always. Mr. Chase was spot on with his fantastic support and recommendations when it came for my vehicle needs. Keep up the great work.

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Google Feb 1, 2024

Great Service. Great Atmosphere. Well informed technicians.

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Google Jan 30, 2024

The only place I trust my vehicle!

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DealerRater Jan 22, 2024

Set up appointment quickly and was greeted immediately when I arrived. Loaner car was provided so I could get on with my business. Chase was great to work with. And follow up call was appreciated.

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Google Jan 22, 2024

Great service department. Knowledgeable and stand behind their work. Chase is very helpful as to details of repairs and costs. Francisco is helpful as well. All work to get you back on the road as soon as they can. The service area is clean with a comfortable waiting area. Costs are reasonable.

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Google Jan 17, 2024

Chase Nevels our service advisor did a thorough and fantastic job with our Q50. No games, no upsell, just great customer service and a straight shooter. We will keep going back for our service needs.

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Google Jan 10, 2024

The service team is always helpful, considerate and informative.

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Google Jan 6, 2024

Super pleased with the staff - Hunter Martin gave my partner and I the most pleasant experience during our search for a new vehicle. We left keys in hand by the end of our day with the right price - right car- and happy feelings. Thank you all ! I am in love with the new wheels.

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Google Jan 3, 2024

Professional all the way. Best car buying experience to date.

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Google Jan 1, 2024

Told us what the down and payment would be then upped it 4000 and 250 a month before even running credit. Salesman just said a mistake was made. Glad I hadn't wasted a lot of time.

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DealerRater Dec 30, 2023

Christina is amazing Always bring my QX80 here due to her service and knowledge dropped my car given a beautiful loaner qx80

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Google Dec 22, 2023

Super profesional service and we like that they provide us a vehicle to use

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Google Dec 20, 2023

Great service! Good follow-up!

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Google Dec 20, 2023

Always a great experience.

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Google Dec 18, 2023

The service managers I’ve met always go over and beyond; this time was no exception. I had to drive in a couple hours in poor weather & the manager was quite helpful in unloading in the rain. Service was timely and accurately estimated. The extra 15 min drive to Boerne was worth it.

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Google Dec 15, 2023

First rate service and communication.

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DealerRater Dec 5, 2023

INFINITI of Boerne Service Department is awesome! Great techs. Christina and team are the best

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Google Dec 1, 2023

Francisco was courteous and worked with me on pricing for the repair of my car.

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Google Nov 30, 2023

Excellent service

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Google Nov 29, 2023

👍🏻 always a good experience

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Google Nov 29, 2023

Amazing luv my new qx80 thank you Heather Coachine for taking care of our new selection in vehicle. She was amazing. She wasn't pushy forcing a sale on you... very about our decision and respecting our boundaries. This is what a successfull sale should represent.

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Google Nov 20, 2023

We are very thankful for Carolina, Adam, and Donny for helping us with our new vehicle purchase. They were very friendly, knowledgeable, and professional. They listened to all our concerns and interests and they found the exact vehicle we were looking for. Overall, we are very pleased with their service and we highly recommend Principle INFINITI. Thanks again!

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Google Nov 14, 2023

The Service Department went above and beyond to take care of my vehicle.

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Google Nov 10, 2023

Had the best experience with purchasing our vehicle. Michal went above and beyond for us and was the best help!


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