Customer Testimonials


 
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Google Aug 5, 2022

We were so happy working with Andrew! After our last experience we were dreading looking for a new car at another dealership. We left feeling happy, the process took way less time, and we enjoyed talking with Andrew and appreciated the time he took to make sure we left with the car that best worked for us. He went above and beyond.Thank you for changing our view on buying a car!

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DealerRater Aug 3, 2022

Exceptional experience with great outcomes. Pricing was fair and that is just one reason why this is the THIRD car we purchased from here.

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Google Jul 28, 2022

Love this place! I will buy more cars here just to continue doing business with them. They are fair, kind, and always go out of their way to make it right!

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Google Jul 27, 2022

Andrew Morgan was super personable and very helpful during the whole process. As soon as I called about a car he pulled the car up and sent a personal walk through of the car so I could see everything before making the drive! once I got there he had the car pulled up and ready to go. He made the process super fast compared to the other dealerships I have purchased from (Toyota, Cadillac, and Jeep). We made sure my family and myself were comfortable and gave us space and time to think everything over. Once we decided to go ...

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Google Jul 27, 2022

I wanted to take a moment to acknowledge my sales consultant Rowena! She was just amazing from the moment I stepped foot in the dealership. I’ve never been given such top notch customer service. Rowena was also so knowledgeable on all the vehicles that she showed me! I would highly recommend asking for her the next time your in the market for a new car!! Keep up the great work!

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Google Jul 24, 2022

I had an excellent experience with INFINITI of Boerne. It started with Andrew's prompt response to my email inquiry, continued with Jimmy greeting me in the parking lot on my arrival, and ended with Donny handling the paperwork thoroughly and efficiently. Andrew was very knowledgeable and gave me time to get acclimated to the car without pushing for an immediate decision. I also especially appreciate Andrew's willingness to answer questions about the car after the sale! This dealership truly goes above and beyond to provide excellent service, and I highly recommend working with them!

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Google Jul 23, 2022

I purchased a new car from Rowena Zambrano. She was the best sales person I ever dealt with. Totally professional highly recommend her

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Google Jul 16, 2022

I went in and worked with Isaac! He was very professional and efficient and honest! A great guy! He’s very knowledgeable and I will be sending friends and family to him! Also when I got to finance Donnie was amazing, straight to the point and customized all the coverages and protections that I needed.. he’ll look out for you! Thanks team for the pleasant and efficient service you gave me buying my SUV!!

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Google Jul 15, 2022

Adam (My Salesman) is AMAZING!! He was very thorough, and prompt when doing my approval process and expediting my delivery ETA. He takes his time when explaining his answers to my numerous questions, and for that, I am thankful. He was just as happy as I was when I knew I could be leaving with the car of my choice! ❤️ Very professional and adamant in what he does. I wouldn’t want anyone else servicing me.

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Google Jul 14, 2022

Awesome customer service with Adam! Thank you lots for all your help.

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Google Jul 12, 2022

Had a great experience at this location with Andrea !! He took care of all of my needs and I would highly recommend.

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Google Jul 9, 2022

Andrew Morgan was extremely helpful in getting me all the pictures and information I needed since I live out of town. He made it a breeze so when I was able to come down there, everything was taken care of and ready to go. A really good experience as a first time car buyer from a dealership

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Google Jul 4, 2022

Incredibly friendly staff, transparent about costs, and very helpful navigating the car buying process as a new buyer. Was helped by Cole Smith, can’t recommend him and Principle Auto enough.

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Google Jun 30, 2022

Daniel was very helpful. Painless and fast process, go see him for your next Hyundai or Infinity. He will not disappoint! Good job Principle!

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Google Jun 27, 2022

We drove 6 hours to buy a car from this dealership. Andrew Morgan was the best car salesman I've ever dealt with. He was cheerful, courteous and treated us like old friends. Normally I don't trust car dealerships, but Principle, and Andrew in particular, was a joy to do business with.

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Google Jun 15, 2022

Absolutely wonderful experience. My sales person Andrew Morgan was so professional and helpful. They worked with me and did everything they could to help me accomplish getting the car I was wanting to purchase. Easy, professional, and wonderful customer service. Highly recommend.

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Google Jun 4, 2022

5+ We are grateful for Mr. Andrew Morgan, he has a way of connecting with people and making them feel important and heard. He's by far the best! God knew our needs, we almost gave up looking for our vehicle of choice, and started looking desperately for something that runs. Just so happened to find this dealership. It caught our attention because our first choice was to own an INFINITI. We called and Mr. Andrew Morgan answered, we wasn't sure about the last minute travel, but Mr. Morgan made it so welcoming for us, even waiting for us to ...

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Google Jun 1, 2022

Get place to buy your next car!! I highly recommend Boerne Principal INFINITI. Andrew Morgan was awesome!! Very professional, considered our wants and needs and found us an awesome Honda minivan. Thank you Andrew and Principal INFINITI of Boerne!!🤩

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Google May 29, 2022

Nice salesman, and nice cars. Got the one I needed for cheap.

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Google May 27, 2022

We love our new INFINITI. Isaac was great from the very first phone call to picking up our new vehicle. It was a very seamless transaction. These people know what true customer service is all about.

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Google May 18, 2022

Anthony Morgan was the ultimate professional when I was purchasing my Inifiniti QX60 at their Bowrne location. I had shopped other INFINITI stores in the area, and this location was the only one not charging additional fees that were mandated by the dealership. Keeps my faith in humanity there are good ones like Anthony. Aaron Brady

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Google May 7, 2022

This was the BEST car buying experience I’ve ever been a part of. Andrew Morgan took GREAT care of my sister Melody as she bought her first new vehicle. I really cannot say enough about how helpful Andrew was, and how easy he made this process. Thank you so much Andrew!! Infinity/Hyundai is SO so lucky to have this fantastic guy representing their company. I will be sending ALL of my friends and family to Andrew.

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Google Apr 27, 2022

Purchased used vehicle for my son here with the assistance from Andrew Morgan. Andrew was very professional from the initial phone call to our visit at the dealership. Andrew had everything prepared by the time we arrived. My son and I were treated very well and the entire staff at Principle Infinity were very courteous and professional. Our experience there was above and beyond. Thank you Andrew for all of your assistance today and making my son very happy with his new Ride!! Definitely recommend this dealership to all my friends and family.

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Google Apr 18, 2022

Deion was such a tremendous help in answering all my questions. He made the experience of shopping for a car enjoyable. He has outstanding interpersonal communication skills! Thank you so much for going the extra step!

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DealerRater Apr 17, 2022

Been coming to this dealership ever since their grand opening, and the service is always top notch!

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Google Apr 16, 2022

INFINITI Boerne? Probably one of the best car dealerships I have ever been to. Carolina and Deoin were phenomenon salespeople. They were able to respond to my questions and were just as determined to find my dream car as I was! Their enthusiasm was great, and I felt really taken care well at this dealership. With Carlos' help, I was also able to get extra warranty benefits, which was definitely a plus. The wait was a bit long, but the customer service was great. I will for sure come back to INFINITI Boerne if I ever wanted to purchase another ...

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Google Apr 12, 2022

Andrew Morgan exceeded my expectations. I had a horrible time with another dealership and didn't get the vehicle I wanted and I was completely devastated. I spoke to Andrew on a Friday and asked him about a handful of vehicles I was interested in looking at the next day. He had every car that I mentioned out front and all together for me to look at and I was blown away. I was there at about 9:30 am and was done and leaving with my new INFINITI by 1pm. I will definitely recommend him and would buy from him again. ...

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Google Apr 12, 2022

Awesome service! Had scheduled a appointment with Deon, but he didn't show up.. Luckily, Andrew Morgan saved the day. I'm happy that Andrew was willing to work with me, even though he had other issues he was dealing with while assisting me with my purchase. Andrew was very claim, positive and intuitive person, over all I had a great experience working him. Donny Robinson in financing was just as easy to work with. They make fabulous team.....

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Google Apr 12, 2022

If you are looking for an INFINITI at Principle Auto INFINITI in Boerne, please ask for Andrew Morgan. This guy is an honest guy and will keep his word on car purchases. I was out of town on a Friday, called him up on a vehicle i was interested in, held it for Monday morning and was ready to go that morning. Great customer service ++++

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DealerRater Apr 12, 2022

This was my 4th vehicle i bought or leased at INFINITI of Boerne. Great customer service from everyone involve. Rowena did an outstanding job and so did Lonnie in Finance.

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Google Apr 7, 2022

Speak to Deion. He took care of everything we needed. Got us a good deal with our trade in and even better deal with our purchase. He was available at the drop of a hat and answered any questions we had. Great customer service. By far best I’ve dealt with.

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Google Apr 6, 2022

Adam Ochoa is an excellent sales representative that took the time to answer all our questions and concerns. I would highly recommend Adam to my friends and family.

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DealerRater Apr 1, 2022

Great service explanation and timely. Got a loaner also. I will return again also got a video explanation

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Google Mar 19, 2022

My Salesperson Adam was Awesome he never made me feel pressured during the process. Thank you everyone at the dealership who made it easy. Also want to give a shoutout to the manager Miguel Valdez who helped me get an AMAZING deal, and can't forget about Donny Robinson who made the Financial experience a most pleasurable one. Great job INFINITI of Boerne I will most definitely recommend all friends and family.

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Google Mar 18, 2022

Great experience! Andrew Morgan was phenomenal. After dreading going to a dealership, our experience well surpassed our expectations. Andrew made sure to make our experience worthy of our time. Definitely going back to him when it’s time for another vehicle for my family. I’d recommend going to him. The red bow on the car was the icing on the cake!

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Google Mar 5, 2022

Friendly, helpful and efficient Team! Best car buying experience I’ve ever had. Thank you Rowena, Trey and Joshua for taking great care of me. My daughter is loving her new car.

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Google Mar 2, 2022

Great experience purchasing from Principle INFINITI of Boerne. Rowena and Joseph were wonderful to deal with. Love our vehicle and have had great customer service experience!

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Google Mar 1, 2022

Rowena is absolutely the best when it comes to customer service she was very attentive with helping me find a vehicle in my price range. She went above & beyond for me, she made sure I was satisfied with the entire process of purchasing a vehicle.

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Google Mar 1, 2022

Amazing experience. Got the chance to work with Rowena who was very patient and communicative. The whole process was very quick and easy.

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Google Mar 1, 2022

Adam Ochoa was awesome and super helpful!!!

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Google Mar 1, 2022

Trey Lorillard was awesome He went the extra mile Had great communication Straight shooter Was not pushy and was extremely helpful I would definitely use him again

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Google Mar 1, 2022

Such a great experience! Really cool staff, Trey helped me through the car buying experience. Got more for my trade than anyone else would have given so I definitely recommend checking them out. Patient, knowledgeable, cares about what he does. Not pushy, you’ll feel like you’ve been friends forever!

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Google Feb 27, 2022

I recently leased my second car from INFINITI of Boerne. Adam made sure the deal was seamless and went above and beyond! The no-haggle offer and straight forward process was refreshing, especially in light of the current car buying climate. Ask for Adam if you want a fair offer and a great experience!

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Google Feb 26, 2022

Alan and the entire Service Department staff were knowledgeable, fast, and friendly. I use INFINITI of Boerne exclusively for my INFINITI service needs. They continue to provide the excellent service.

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DealerRater Feb 26, 2022

This was my second QX80 to purchase with INFINITI of Boerne and I have been well satisfied with the dealing and service I have received.

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Google Feb 22, 2022

Great experience, as always. On time, stellar communication and always taking care of the customer.

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Google Feb 20, 2022

Andrew Morgan was the best salesman ever! He helped me through every step of the way to get the car of my dreams! I love how easy him and Rodney made it for me to purchase my first vehicle ❤️

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Google Feb 16, 2022

Great experience, if you have any issues Talk to the manager. Josh turned an issue that possibly would have resulted in me never doing business with them again, into a positive, easy, and efficient experience. Thanks again Josh.

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Google Feb 14, 2022

Alan and his team were top notch Professionals when I had my QX80 serviced. So happy with everything!

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Google Feb 11, 2022

Always quick and excellent service and very polite staff. Absolutely recomend this dealership for all auto owners needs.

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Google Feb 10, 2022

Skip Infinity of San Antonio - those lying sacks of trash. Infinity of Boerne made it fast and easy with no fuss. In and out our buying and selling experience was top notch.

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Google Feb 5, 2022

This is only the second time that we have taken one of our vehicles to be serviced at Principal Infinity of Boerne. Their service team is highly knowledgeable and the work that they do is Top Rate! Christina Thomas is by far one of the best Service Managers and Leaders that I have ever come in contact with of all the car and truck manufacturers across our nation both foreign and domestic dealerships. She is a great ambassador for both Infinity and the Principal Infinity Team! We are very satisfied with the work that we had done on both our ...

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Google Jan 28, 2022

I was probably the first customer to walk in that morning and got there before many salesman, but not Andrew. He was able to provide a great and personable experience. The car buying process was very smooth and he even put a red bow on the car the day I drove it home after the detail on 4 new tires. Very happy with the service provided, if you are looking for an INFINITI, ask for Andrew Morgan!

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Google Jan 26, 2022

Service advisor friendly and professional.

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Google Jan 26, 2022

Henry was so helpful and made buying my first car a breeze!! Will definitely be referring everyone I know!

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Google Jan 25, 2022

We just had the absolute BEST experience at this location. Andrew was our salesman. He was prompt, straight to the point, and super friendly. Even went the extra mile to put that big red bow on my Qx80! (It’s the little things) Joseph was our finance manager and was very kind to our family. Did not feel pressured when asked if we wanted to add any extra packages. If we had a question on the contract, he answered in detail. It was so important to us to be in and out as quickly as possible, since we have a ...

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Google Jan 25, 2022

Andrew Morgan was great.my family and I had a great experience

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DealerRater Jan 21, 2022

Wonderful service always! They go above and beyond in every area at INFINITI of Boerne. I’m a repeat customer😊

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Google Jan 20, 2022

Always a great experience at this dealership.

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Google Jan 16, 2022

Good 👍

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Google Jan 7, 2022

I have been a customer of Principle INFINITI of Boerne for over two years. Every time I visit I received exceptional customer service from my Service Advisor Alan Artavia and his crew of Service Technicians. As a proud owner of an INFINITI QX60, I will always trust them to take care of my service needs.

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Google Dec 31, 2021

I’m not a fan of used car salesmen. I’ve had plenty of negative experiences. However, the process was easy going and enjoyable…never thought I’d say that. The conversation was genuine and open and I am happy I purchased from James at Principle.

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Google Dec 31, 2021

Excellent service!! Our service advisor, Alan Artavia was outstanding and was exceptional at keeping us updated!!

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Google Dec 30, 2021

I just purchased a QX80. My salesperson, Rowena Zambrano was outstanding. She went above and beyond to take care of us throughout the buying process. She handled everything from the vehicle purchase to chatting with my kiddos as I signed paperwork. After I purchased the car, I realized that I left my sunglasses in the vehicle I traded in. I called Rowena. She was able to track them down and had them overnighted to me. Since the purchase, she has checked in on me to ensure I was happy with my purchase. She is wonderful. Thanks for a positive experience ...

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Google Dec 30, 2021

Fast and same price as the cheap places, plus loaner car.

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Google Dec 22, 2021

INFINITI of Boerne has always treated me well, much better than other dealerships closer to me which is why I continue to take my car there all the way from Corpus. Their service department is exceptional, with excellent staff and speedy honest repairs. I will continue to take my car here for any thing I need.

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Google Dec 22, 2021

Wonderful salesman Daniel Alvarez was amazing am considering using him for our next vehicle purchase


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