Customer Testimonials
Nice people and excellent work, coffee machine and snacks a bonus. Always honors my emailed coupons.
The staff and service, was excellent. I am always treated with upmost respect! I will continue using them for my automotive needs.
They are really great to work with. I am treated with the utmost respect always appreciated!
Great service. Very friendly and professional. Francisco has great customer service. Overall an excellent service.
So pleased with the service, start to finish! Kept informed of work being done, and the staff at Principle is very friendly and professional! Tip notch dealership!
My service representative was professional, friendly and approachable. Service was completed in 2 hours with a follow-up service in April. My representative was Francisco Rosillp.
Heather was great, knowledgeable, and salad with no pressure. Got the car we wanted for the price we wanted
Not only did they have a loaner available, they did everything I asked for and communicated with me every step of the way. They also make sure the proper services were done even though I had put down the wrong line item when I requested service through the website. Absolutely fantastic service from this dealership. Would recommend to any friends wanting an INFINITI.
I cannot say enough positive about my experience at INFINITI of Bourne! Such a great team! Mykela, Joy, and AJ made my trade and purchase the best experience I have ever had!
Great service, good communication and they are reputable. Highly recommend this dealer and their staff.
I'm very satisfied since they provide excellent customer service. I would like to highly recommend them.
I had a great experience getting a car there! Jade was welcoming and accommodating and worked with GM to get me the right deal. And the entire buying process was quick and painless!
My adjustor always kept me informed with what was going on with my car. Friendly
When our old salesman was there it was a good experience. We enjoy our relationship with Our service advisor has been great
Great service as always. Francisco provided me top-notch service. He discussed in detail what services were rendered and what is upcoming for my next visit.
My experience has been exceptional with Francisco being very cordial and professional. The area is always clean and well maintained. Everyone seemed happy to be of service with smiles and being welcoming. Keep up the great service culture!!!
James, Francisco, Joel and the entire team are the best of the best! So grateful to have them and their wonderful service department!
Good service- liked car wash- Ford of Boerne always returned the vehicle dirty after any servicing. They might be ok but I like my car shiny after repairs. Also communication with service/recall guys was fantastic.
Friendly fast and great service Francisco was awesome!!! Took care of everything I needed while I waited for my car
I loved how they took care of us. Jake is an amazing salesperson, he answered all our questions and concerns. Jennylee, was very caring and helpful. What a beautiful young lady. Overall great experience at Principle Infinity of Boerne in purchasing our first Infinity! .
Chase, Robert, and the service team ALWAYS deliver and come thru with excellent work. Diagnose and resolve your issue. Great team!!
For many years I have always received the best service and the staff is friendly and helpful
Finding a new car can be daunting, but our experience with INFINITI of Boerne was nothing short of extraordinary. After finding a car online that seemed perfect, my wife and I visited two different dealerships in San Antonio but were met with indifference. Feeling a bit disheartened, we decided to give INFINITI of Boerne a try. From the moment we walked in, we were greeted like family. Stefano M., with his warm and knowledgeable presentation, introduced us to the car of our dreams. He didn't just sell us a vehicle; he provided an experience. When it came time to ...
Great experience from sales through finance to driving the new SUV off the lot. Excellent communication through the entire cycle.
Excellent customer service and knowledgeable. Easy in easy out with the loaner. Top knotch technicians.
James is INCREDIBLE, and the service team is AWESOME! This is a very well run service department!
I love how they took good care of me. The customer service was superb! I would recommend someone to buy their car there. If they are into luxury cars they have it.
The salesman Chris Briggs, was very knowledgeable about every car we looked at, I never felt pushed or rushed.
Let me start by saying Jake! What an awesome guy and great representative of the copy. He definitely bleeds the INFINITI name! Jake and I started off laughing together on the phone but he quickly pulled me back into reality and we got down to work. I say ‘we’ because Jake made me feel like we were buying a car together, one of the best feelings is knowing that you are walking lockstep with each other thru the process. I would choose him every time!!!
Beautiful facility and very friendly folks!
Had a positive experience with dealership, exceptional customer service; Francisco addressed all my concerns, transparency from start to finish.
Pleasant people work at this store. We’ve been customers for 5 years and the service from Patsy who answers the phone!
Personalized service & great care!
Seems like my QX-80 is driving fine. Service was prompt. I was given a loaner car. Was a happy camper but only half the windshield was clean. Was disappointed in the wash job which was complementary.
Great service from the time you arrive until you leave. Efficient and friendly and thorough explanations of service. Very satisfied!
Invest in a telephone system that works properly.. Needed to drop of a car for service and took six attempts to finally get appointment not of any fault of the employees. When you call infinity service you end up at the Hyundai service center. Can’t make this stuff up apparently a know.problem . Almost decided to take vehicle to a different dealership much farther away from my home.
Excellent service every time I go! Francisco was professional, honest and demonstrated integrity and character not only with this service appointment but with all appointments. He is always reliable and I KNOW he will fix my car. but also ensures a positive experience to minimize the stress of car maintenance and repair. He always has a smile and demonstrates the highest level of professionalism.
Great customer service! Provided me with a loaner car while my car was in the dealership. Parts had to be ordered so there it took a few days. Our service manager Mr. Rosillo kept me informed, from beginning to end, with detailed information on the repair & all of my questions answered.
Awesome Service!
As always Francisco took car of our vehicle needs. From calling a tow truck to wiping our QX50 clean upon receipt. He kept us updated through the whole process especially over Father’s Day weekend. Thanks Francisco!
Francisco and Joel are absolutely amazing. The level of care, kindness, and courtesy they provide is exceptional. I look forward to visiting with Joel when we he arrives. I trust Francisco’s recommendations. I love the service so much that my good friend recently bought an INFINITI from the dealership with service being one of the main selling points.
Always a pleasure working with INFINITI Boerne and the service department. They are incredible.
Inifiniti dealership did a great job with maintenance on my car. The service was spectacular. Francisco was very helpful and assisted me with any questions. He’s the best. I highly recommend this dealership in Boerne.
We were in and out within only a few hours. Thank you so much Joy Lodor for taking such great care of us! You made the entire experience very easy and effortless.
Great service! Fixed my vehicle quickly and at a fair price. My service rep Travis was very professional.
Communication and scheduling below expectations
Service advisor Chase was great with good communication and very helpful. My technician Rudy worked on my car with care and took care of the problem with urgency. Thank you INFINITI of Boerne
Good service and flexible.
Service Advisor Francisco Rosillo is the best. No hassle, attention to detail and fast service. I chose Principle INFINITI over the dealership that's 10 miles closer to my house.
We were so pleased with the level of courtesy and helpfulness we were shown. We weren’t sure what kind of vehicle we were looking for when we arrived and Joy let us test drive several vehicles, not all Infinities. We love our new QX 60 and look forward to our new relationship with your dealership.
You have 3 employees and if it weren’t for them, we would give up on INFINITI. Joel, Chase, and Francisco are the best. However, you need to FIX Francisco’s phone line. He had to call a dozen times over a week before we could have a coherent conversation.
Excellent experience! Thanks to Francisco, who made it all possible with his dedication and care!!
I feel that Everytime I take my car in they find it needs expensive repairs. Last time it was over $6000. The car is a G37 2011 with less than 9500 and has been properly maintained. Go figure
Good day! My wife and I recently visited your dealership to inquire about a vehicle. We had the pleasure of meeting Ms. Joy Lodor, who provided exceptional customer service. She went above and beyond to help us find the perfect car for our needs. If you're in the market for a new vehicle, I highly recommend requesting Ms. Lodor's assistance. 👍 #AmazingCustomerService #HappyCustomers
Good day. My husband and I recently visited your dealership to inquire about a vehicle. We had the pleasure of meeting Ms. Joy Lodor, who provided exceptional customer service. She made every effort to assist us in finding a suitable vehicle, and we are highly satisfied with the outcome. If you are considering purchasing a vehicle, I highly recommend requesting Ms. Lodor's assistance.
Francisco was great to work with on my recent service visit. He was friendly, attentive and explained issues identified in need of repair. He kept me updated on the work as it progressed and Promptly notified me when it was ready.
Service Dept is top notch! Francisco kept me updated on progress. Professional and dedicated to provided the best customer service.
5 Star Service! The Team exceeded expectations again! Professional, Personal and Hospitable! 😍
INFINITI of Boerne always provides excellent service and outstanding customer service.
INFINITI of Boerne always provides outstanding customer service. They are the best INFINITI dealership in San Antonio.
We’ve leased cars & had them serviced @ INFINITI Of Boerne for over 7 years. The best customer service from the lease experience to maintenance & repair services. Professional, courteous & kind, all staff promptly respond to our inquiries, schedule service & arrange for loaner cars when we need them. Just a few of the reasons we keep coming back!
Joy was amazing!! Great customer Service very welcoming ,makes you feel like You’re not just another costumer. When I got there she had already pull the car to the front ,had it cooling down so I can test drive it overall it was a smooth process. The time I was there I felt comfortable ,relax not even stress out.This was probably the most smoothest car purchase I’ve done at no point I felt pressured. Thank you Joy !! You definitely belong there. Also Marco finance department was very helpful explained everything to me before making my final decision.
I had my vehicle serviced at INFINITI with an oil change & rear brake job. Francisco was so helpful! I received a thorough video of my vehicles condition and estimate of the repairs via email. I was able to ahead digitally and the job was done timely and professionally! When I picked up my car it was freshly washed and I was met with a smile! Thank you for exemplary service!
Wonderful service department! They get to know you and take great care of you and your car!
Quick service. Very little wait. Waiting room was quiet and relaxing. Car came out cleaner than when I brought it in. As always, the staff at INFINITI was great. Francisco was awesome.
This dealership is the epitome of customer service! My recent experience in the service department was excellent! My service advisor, Francisco, really went above and beyond from greeting me politely, keeping me informed, fast service, smooth payment process. I recently had ankle surgery so he facilitated a loaner drop off at my residence and picked up my car, which to someone who has recently had surgery was an incredibly convenient offer. This dealership really takes pride in customer service and it shows every step of the way!
Excellent, prompted service. Every detail discussed prior to authorization. Francisco is professional and always greets me with a smile.
The usual prompt attention to taking care of the car is appreciated.
Excellent customer service by our Service Advisor. Completely professional and courteous. Although the dealership would not price match my part from other INFINITI dealer in town, I elected to stay with this dealership solely for the Service Advisor (Chase N.)
I left using the San Antonio dealership because the service department is so superior in Boerne is outstanding!
My recent service was good. My service rep kept my posted on progress. The environment in the customer waiting area was quiet and clean.
My service provider Chase was very professional and pleasant to work with.
I am a regular customer at Principle INFINITI. I always ask for Francisco Russo. He is an excellent Service advisor. The work performed on my vehicle is outstanding.
Whenever I bring my QX60 in for scheduled maintenance I always receive the best service. The staff is informative, professional, and courteous.
Steven Davis is the best! Knows his cars, very kind very patience man! Love the whole experience! The car is a jewel!
I had an amazing experience with INFINITY of Boerne. The customer service from Francisco was outstanding. He was accommodating and receptive to my vehicles issues and questions. Francisco went above and beyond to get my repairs done the same day. Highly recommend service at Infinity of Boerne.
Francisco is the best. Very knowledgeable, professional and friendly.
Just purchased our 2024 Infinity QX60! Joy Lodor made us a deal we couldn’t turn down. Joy was pleasant, knowledgable and went above and beyond to make us feel comfortable throughout the entire process!!
We just met Joy Lodor and she made us the deal of the Century on our Brand New QX 60 Vehicle! So glad we called Principle Infinity in Boerne.
Excellent customer service by Francisco!
My husband and I recently bought a vehicle from Chris of principle INFINITI of Boerne. He was very helpful and made the process very easy.
Francisco was excellent as always, and it was great to see Chase, David, Robert and Joel on the service drive. My vehicle’s service was completed and the vehicle clean and ready to go about 5 minutes sooner than Francisco’s approximation. Very impressive. Thank you Francisco and thank you to the excellent team at INFINITI of Boerne.
Joy made this car buying experience so easy and pleasant! I can’t thank her enough for all of her help and support, and I will definitely be back and recommend her to everyone I know! Thank you Joy!!
great service and excellent quality. very detailed with the needed repairs.. exceptional follow up to keep customer informed.
We just purchased a new QX55. It was a very smooth and easy process. Jacob, our sales rep, was knowledgeable and friendly which made the experience nice. This is my third INFINITI which tells you that I believe in their quality and service!
This was my first time with INFINITI at Boerne location and I was very pleased with the service I received.
I love taking my car to the service, every body is super friendly, they explain everything they are doing, the are fast and they even follow up on the issues with a phone call to make sure everything is ok. I have been with them for 8 years and counting !!! I LOVE PRINCIPLE INFINITY OF BOERNE ❤️ Thank you ❤️
The service was fast, and everyone was very profesional.
Made an appointment for service and was greeted by my name, on time and went over service needs. I was kept updated & apprised of areas that needed attention either now or soon. After making adjustments, car was delivered clean and timely. Refreshing to have a person not AI remind me of what good customer service should be. Thank you Francisco!
Always great service.