Customer Testimonials
Let me start by saying Jake! What an awesome guy and great representative of the copy. He definitely bleeds the INFINITI name! Jake and I started off laughing together on the phone but he quickly pulled me back into reality and we got down to work. I say ‘we’ because Jake made me feel like we were buying a car together, one of the best feelings is knowing that you are walking lockstep with each other thru the process. I would choose him every time!!!
Beautiful facility and very friendly folks!
Had a positive experience with dealership, exceptional customer service; Francisco addressed all my concerns, transparency from start to finish.
Pleasant people work at this store. We’ve been customers for 5 years and the service from Patsy who answers the phone!
Personalized service & great care!
Seems like my QX-80 is driving fine. Service was prompt. I was given a loaner car. Was a happy camper but only half the windshield was clean. Was disappointed in the wash job which was complementary.
Great service from the time you arrive until you leave. Efficient and friendly and thorough explanations of service. Very satisfied!
Invest in a telephone system that works properly.. Needed to drop of a car for service and took six attempts to finally get appointment not of any fault of the employees. When you call infinity service you end up at the Hyundai service center. Can’t make this stuff up apparently a know.problem . Almost decided to take vehicle to a different dealership much farther away from my home.
Excellent service every time I go! Francisco was professional, honest and demonstrated integrity and character not only with this service appointment but with all appointments. He is always reliable and I KNOW he will fix my car. but also ensures a positive experience to minimize the stress of car maintenance and repair. He always has a smile and demonstrates the highest level of professionalism.
Great customer service! Provided me with a loaner car while my car was in the dealership. Parts had to be ordered so there it took a few days. Our service manager Mr. Rosillo kept me informed, from beginning to end, with detailed information on the repair & all of my questions answered.
Awesome Service!
As always Francisco took car of our vehicle needs. From calling a tow truck to wiping our QX50 clean upon receipt. He kept us updated through the whole process especially over Father’s Day weekend. Thanks Francisco!
Francisco and Joel are absolutely amazing. The level of care, kindness, and courtesy they provide is exceptional. I look forward to visiting with Joel when we he arrives. I trust Francisco’s recommendations. I love the service so much that my good friend recently bought an INFINITI from the dealership with service being one of the main selling points.
Always a pleasure working with INFINITI Boerne and the service department. They are incredible.
Inifiniti dealership did a great job with maintenance on my car. The service was spectacular. Francisco was very helpful and assisted me with any questions. He’s the best. I highly recommend this dealership in Boerne.
We were in and out within only a few hours. Thank you so much Joy Lodor for taking such great care of us! You made the entire experience very easy and effortless.
Great service! Fixed my vehicle quickly and at a fair price. My service rep Travis was very professional.
Service advisor Chase was great with good communication and very helpful. My technician Rudy worked on my car with care and took care of the problem with urgency. Thank you INFINITI of Boerne
Good service and flexible.
Service Advisor Francisco Rosillo is the best. No hassle, attention to detail and fast service. I chose Principle INFINITI over the dealership that's 10 miles closer to my house.
We were so pleased with the level of courtesy and helpfulness we were shown. We weren’t sure what kind of vehicle we were looking for when we arrived and Joy let us test drive several vehicles, not all Infinities. We love our new QX 60 and look forward to our new relationship with your dealership.
You have 3 employees and if it weren’t for them, we would give up on INFINITI. Joel, Chase, and Francisco are the best. However, you need to FIX Francisco’s phone line. He had to call a dozen times over a week before we could have a coherent conversation.
Excellent experience! Thanks to Francisco, who made it all possible with his dedication and care!!
I feel that Everytime I take my car in they find it needs expensive repairs. Last time it was over $6000. The car is a G37 2011 with less than 9500 and has been properly maintained. Go figure
Good day! My wife and I recently visited your dealership to inquire about a vehicle. We had the pleasure of meeting Ms. Joy Lodor, who provided exceptional customer service. She went above and beyond to help us find the perfect car for our needs. If you're in the market for a new vehicle, I highly recommend requesting Ms. Lodor's assistance. 👍 #AmazingCustomerService #HappyCustomers
Good day. My husband and I recently visited your dealership to inquire about a vehicle. We had the pleasure of meeting Ms. Joy Lodor, who provided exceptional customer service. She made every effort to assist us in finding a suitable vehicle, and we are highly satisfied with the outcome. If you are considering purchasing a vehicle, I highly recommend requesting Ms. Lodor's assistance.
Francisco was great to work with on my recent service visit. He was friendly, attentive and explained issues identified in need of repair. He kept me updated on the work as it progressed and Promptly notified me when it was ready.
Service Dept is top notch! Francisco kept me updated on progress. Professional and dedicated to provided the best customer service.
5 Star Service! The Team exceeded expectations again! Professional, Personal and Hospitable! 😍
INFINITI of Boerne always provides excellent service and outstanding customer service.
INFINITI of Boerne always provides outstanding customer service. They are the best INFINITI dealership in San Antonio.
We’ve leased cars & had them serviced @ INFINITI Of Boerne for over 7 years. The best customer service from the lease experience to maintenance & repair services. Professional, courteous & kind, all staff promptly respond to our inquiries, schedule service & arrange for loaner cars when we need them. Just a few of the reasons we keep coming back!
Joy was amazing!! Great customer Service very welcoming ,makes you feel like You’re not just another costumer. When I got there she had already pull the car to the front ,had it cooling down so I can test drive it overall it was a smooth process. The time I was there I felt comfortable ,relax not even stress out.This was probably the most smoothest car purchase I’ve done at no point I felt pressured. Thank you Joy !! You definitely belong there. Also Marco finance department was very helpful explained everything to me before making my final decision.
I had my vehicle serviced at INFINITI with an oil change & rear brake job. Francisco was so helpful! I received a thorough video of my vehicles condition and estimate of the repairs via email. I was able to ahead digitally and the job was done timely and professionally! When I picked up my car it was freshly washed and I was met with a smile! Thank you for exemplary service!
Wonderful service department! They get to know you and take great care of you and your car!
Quick service. Very little wait. Waiting room was quiet and relaxing. Car came out cleaner than when I brought it in. As always, the staff at INFINITI was great. Francisco was awesome.
This dealership is the epitome of customer service! My recent experience in the service department was excellent! My service advisor, Francisco, really went above and beyond from greeting me politely, keeping me informed, fast service, smooth payment process. I recently had ankle surgery so he facilitated a loaner drop off at my residence and picked up my car, which to someone who has recently had surgery was an incredibly convenient offer. This dealership really takes pride in customer service and it shows every step of the way!
Excellent, prompted service. Every detail discussed prior to authorization. Francisco is professional and always greets me with a smile.
The usual prompt attention to taking care of the car is appreciated.
Excellent customer service by our Service Advisor. Completely professional and courteous. Although the dealership would not price match my part from other INFINITI dealer in town, I elected to stay with this dealership solely for the Service Advisor (Chase N.)
I left using the San Antonio dealership because the service department is so superior in Boerne is outstanding!
My recent service was good. My service rep kept my posted on progress. The environment in the customer waiting area was quiet and clean.
My service provider Chase was very professional and pleasant to work with.
I am a regular customer at Principle INFINITI. I always ask for Francisco Russo. He is an excellent Service advisor. The work performed on my vehicle is outstanding.
Whenever I bring my QX60 in for scheduled maintenance I always receive the best service. The staff is informative, professional, and courteous.
Steven Davis is the best! Knows his cars, very kind very patience man! Love the whole experience! The car is a jewel!
I had an amazing experience with INFINITY of Boerne. The customer service from Francisco was outstanding. He was accommodating and receptive to my vehicles issues and questions. Francisco went above and beyond to get my repairs done the same day. Highly recommend service at Infinity of Boerne.
Francisco is the best. Very knowledgeable, professional and friendly.
Just purchased our 2024 Infinity QX60! Joy Lodor made us a deal we couldn’t turn down. Joy was pleasant, knowledgable and went above and beyond to make us feel comfortable throughout the entire process!!
We just met Joy Lodor and she made us the deal of the Century on our Brand New QX 60 Vehicle! So glad we called Principle Infinity in Boerne.
Excellent customer service by Francisco!
My husband and I recently bought a vehicle from Chris of principle INFINITI of Boerne. He was very helpful and made the process very easy.
Francisco was excellent as always, and it was great to see Chase, David, Robert and Joel on the service drive. My vehicle’s service was completed and the vehicle clean and ready to go about 5 minutes sooner than Francisco’s approximation. Very impressive. Thank you Francisco and thank you to the excellent team at INFINITI of Boerne.
Joy made this car buying experience so easy and pleasant! I can’t thank her enough for all of her help and support, and I will definitely be back and recommend her to everyone I know! Thank you Joy!!
great service and excellent quality. very detailed with the needed repairs.. exceptional follow up to keep customer informed.
We just purchased a new QX55. It was a very smooth and easy process. Jacob, our sales rep, was knowledgeable and friendly which made the experience nice. This is my third INFINITI which tells you that I believe in their quality and service!
This was my first time with INFINITI at Boerne location and I was very pleased with the service I received.
I love taking my car to the service, every body is super friendly, they explain everything they are doing, the are fast and they even follow up on the issues with a phone call to make sure everything is ok. I have been with them for 8 years and counting !!! I LOVE PRINCIPLE INFINITY OF BOERNE ❤️ Thank you ❤️
The service was fast, and everyone was very profesional.
Made an appointment for service and was greeted by my name, on time and went over service needs. I was kept updated & apprised of areas that needed attention either now or soon. After making adjustments, car was delivered clean and timely. Refreshing to have a person not AI remind me of what good customer service should be. Thank you Francisco!
Always great service.
Infinity of Boerne always takes great care of me!! If something isn’t right, they make sure it is!!
Great customer service!
Excellent experience; friendly, professional staff.
Great people and great service.
We purchased our QX60 in Indianapolis and we were not satisfied with our experience. When we got to Boerne and started using Principle Infinity in Boerne. We were please and impressed with their service department. Very friendly and treated us as if we had purchased our vehicle there. I highly recommend this dealership.
Great service!! I will recommend y’all to all my people to buy and service. Thank you
I can't brag enough about Principal INFINITI of Boerne! Jake was our guy and he went above and beyond to make our car buying experience AMAZING! We originally went to Grubbs INFINITI and had a terrible experience then ended up as a last call at Principal. Jake could have easily turned us away but didn't. He worked super hard and found exactly what we were looking for. Thank you isn't enough! I would give 10⭐️s!
I love Boerne Infinity. They are professional and customer service driven. I have bought 3 vehicles from them and have been pleased with every one. Chase and Francisco in the Service department is my go to people and Joel is my favorite person there. Kudos to all three!
My third visit. Have always been very happy with their professional approach to every problem. Glad beyond words they're on my side.
Francisco was absolutely fantastic. Kept me well informed the entire process when my vehicle was in for some major repairs. I forgot the name of the tech but hats off to him as well. My car is back to running smooth again.
We had a Great Experience, Francisco Rosillo was a pleasure to work with, he was attentive to our needs and kept us informed on the status of our vehicle.
Professional and fast service! Always has a loaner available.
This is a great dealership. They were able to do my brakes the same day while I was on a cross country road trip.
The dealership takes care of their customers and their cars. I always get exceptional service from my service advisor Chase Nevels. He is professional, courteous and knowledgeable. He takes the time to explain everything and has even had the mechanic Robert come over and give more detail. Everyone that I have come in contact with has been friendly. I would definitely recommend this dealership for all around exceptional service.
Great and professional service.
Principal INFINITY Of Boerne Service is of the highest standard! Francisco, my service advisor is nothing short of professional and good natured. I have not once been disappointed with my service at Principal INFINITY, and thats why I continue to go there. Thank You All!
The service department are very friendly and the service is amazing. They pick up my SUV for service and bring it back to me with no problems.
Francisco goes above and beyond whenever I need to bring my car in for servicing.
Had an amazing experience with Jay Prunty, the took very good care of his. It was my daughter’s first car experience.
We had a great experience at Principe INFINITI of Boerne. My husband and I had been shopping for a vehicle for the past 3 months. We stopped by the dealership on Saturday and had a great encounter with one of their sales guys, Michal Sains. Michal was very straight forward and knowledgeable about the vehicle we were looking at. He went above and beyond to take the time to show us some of the cars features and how they worked. We were truly impressed with the level of transparency we received from Michal-speaking from previous experience elsewhere, people would “sugar-coat” their ...
Excellent service! I really like INFINITI Servivice at Boerne!
Great service as always. Mr. Chase was spot on with his fantastic support and recommendations when it came for my vehicle needs. Keep up the great work.