Customer Testimonials
Exceptional customer service!
Andrew Morgan was an amazing consultant! I loved the way they treated and listened to what we wanted and worked with us respecting our family!!
We received excellence service and care of our QX80 INFINITI. When we took in our INFINITI in for service, it showed that our starter was in critical repair, and our Service Advisor Francisco insisted that we keep the loaner until they located a starter assembly and got it replaced prior to returning to get our vehicle. Francisco gave us daily updates and was so helpful with this repair. Thank you Francisco, and your team for all the excellent service and help.
I had a excellent experience buying my first car here, amazing service and big thanks to Andrew and Donny for making this possible.
I am absolutely pleased at my overall car purchase experience. No pressure sales and genuinely listened to my needs and worked with me to get both the vehicle and the price point on my monthly payments. Trey Lorillard was the best! Thank you for an amazing experience!!
Always good service.
Christina Thomas at the Service Dept never disappoints. She makes sure our vehicles are serviced properly, timely and efficiently
This weekend I made a decision to purchase my own car, which could be very scary for a new car buyer.. and walking into INFINITI of Boerne I had just that feeling. However I was given the absolutely amazing opportunity to work with Rowena for my Toyota RAV4 and wow!!! She was a breath of the freshest air, and she was so extremely fun and upbeat she absolutely eased me into my comfort zone building my trust with her! Rowena was very transparent with me about the process, and extremely helpful when I had my own first buyer questions. She ...
Amazing people and service!
Knowing Mrs. Alexander Melissa, has been a blessing to Me, my family and friends, there's no disputing the fact that she is the best account manager ever. I just made another withdrawal few moments ago, it was so great this is really an opportunity knowing you wow friends I can't be so selfish enough to enjoy this blessing alone you can always contact her directly so she can help you too. She is ready to show you how you can trade and make profit, I'm a living testimony I invested $1000 and I got my profit today after 6 ...
I always receive exceptional service at every vehicle appointment for my QX 50. I will take my QX50 no where else.
Worked with Trey and he did an awesome job. He was transparent, proactive, and very easy to work with. Would recommend him to anyone who is in the market for a new car!
I was very impressed with the service and car knowledge exhibited by the sales advisors at the INFINITI of Boerne dealership. Specifically, by Rowena Zambrano. She made the overall experience so positive and seamless. Thank you, Rowena:)
Trey L is great at what he does! Our experience was overall easy in purchasing our new vehicle here at INFINITI Boerne and the whole staff was nice, friendly and helpful. Trey made the process super easy and fast while providing many options. Thank you Trey and team at INFINITI Boerne for the great experience!
We had our new QX60 delivered to our home. This is our 3rd new Infinity from Principle and have always had an outstanding experience. Providing high quality, personal service to everyone is not an easy goal, but Infinity of Boerne has hit that mark.
My daughter and I have worked with Andrew Morgan several times now and he has always been totally professional and awesome to work with. He created the best car buying experience I have ever had.
I highly recommend Trey Lorrilard! Best customer service you can from a car dealership. He fought for my car and went above and beyond to provide me the best deal. He took the time to send me videos of the car I was looking for and explained in detail the benefits of the car.
Bought our second vehicle from Trey Lorillard and Principle auto group. Really great experience all the way through. Great service great people great vehicles. We will be customers for life!
This review is for Andrew Morgan my sales consultant at Principle Auto Hyundai who sold me my Pallisade Hyundai. I do not see a Principle Auto Hyundai and no list for sales personnel or choice of car for Hyundai, but I was fortunate to get Andrew as my sales person, he was the consummate professional and handled the transaction great. He had great customer service, and continued follow up and delivered my car to me in Dallas from Boerne. I would recommend Andrew Morgan to anyone looking for a car and this Dealership did not mark up their vehicles like ...
Andrew Morgan was awesome to work with! I went in to buy a vehicle with a trade in and I had a specific number in mind. Andrew never questioned what I wanted and he did everything to make it happen. He was extremely quick, easy to work with, and made my whole buying experience from INFINITI of Boerne fantastic! In fact, everyone I spoke with was very kind and helpful! Thank you all! 🙂
First, I want to thank Andrew Morgan (sales consultant) for such an outstanding job with helping me purchase a beautiful 2021 GV80 SUV. He was very professional, kind, honest and knowledgeable. I was very impressed with the communication level due to the fact that I was in Indiana during this purchase. Andrew keep up the good work and I would definitely recommend YOU and Principle INFINITI of Boerne to friends. Again thanks!!
Working with Daniel Alvarez was one of the best experiences I've had in my car-buying journey thus far this year. After visiting what felt like a million dealerships, Daniel took all of my concerns seriously and went above and beyond trying to help me get the best deal possible. He was very patient with all of the questions I had and walked me through the car-buying process in a way that felt respectful and not at all patronizing. If you stop by INFINITI of Boerne I would absolutely recommend Daniel! Five stars all around.
Very friendly and helpful !! I live in SA and drive to the Boerne INFINITI!!
I have bought two vehicles from Principal Infinity and have been well pleased with them each time.
Worked with Andrew Morgan a veteran out of the united stated navy. Super helpful, loved my experience!
Just got our 2nd vehicle from here Trey was on top of it from the initial inquiry and because of my work schedule he went out to the lot sent me personalized videos of cars that not only fit my want but my budget. When the car I wanted ended up not living up to my expectations he found three more!! No pressure all fulfill a need he and the Finance manager Joseph were able to get me to my monthly budget I will be back for sure.
Just want to thank my service advisor Francisco and Technician Rudy for the awesome work and assistance, the other INFINITI wanted $4k, they got it covered by my warranty and repaired ASAP. Huge THANKS!! AMAZING SERVICE!
Do not go anywhere else to buy a car if you want an amazing purchasing experience alongside a great price. Ask for Andrew Morgan or Issac De la Garza If they are available. Both are extremely knowledgeable and compassionate. They will patiently work with your budget and specific needs to give you the best deal possible.
Adam was such a great help, answered our questions and was very patient and understanding! 10/10
I had the most pleasant car buying experience here thanks to Rowena!! She got me into the car of my dreams when I wasn’t sure it was possible. 😇 she was the best car saleswoman I’ve ever dealt with. Thank you so much Rowena!
Bought a QX50 with Jaime, he was upfront & honest and very kind and not pushy. Would definitely buy with him again!
Work with Jaime! He’s honest and not pushy. Would definitely come back to work with him again.
Rowena was so attentive and helpful. She was just walking in to work when I was in the showroom looking at a QX80 while my QX60 was in for maintenance. She still had all her things in hand and hadn’t even made it to her desk when she began asking if I needed help and started answering my questions. Boerne INFINITI is known for their unique and distinct higher-than-others customer service standards and Rowena embodies those standards. My husband and I had discussed an upgrade and thanks to Rowena’s attentiveness, we committed and drove out in a QX80.
I had the best customer service provided by Isaac De la Garza and Joseph Villaca. Isaac on the sales floor understood exactly what my goals were and help provide the best solutions. Joseph in finance finalized everything with a breeze on my contract on my new 2023 QX60. The sales manager Michael was also a pleasure to work with. I would recommend anybody thinking about investing with the INFINITI family to ask for these gentlemen at the Boerne location.
Words can't describe the wonderful work you did on my trading account, I am delighted I trusted you and gave you a chance to help grow my $1000 into $12,000 in just a week, Mrs. Angela Nicholas my family and I are forever indebted to you for the financial stability you brought to our home, I advise the entire public to invest with Angela Nicholas contact via WhatsApp: +1 (775) 538-2898 Email: [email protected]
Top notch customer service. After several emails explaining exactly what I was looking for. Adam had them ready for me to test drive upon my arrival and made the transition to QX80 seamless.
Very responsive to my inquiries. Helped me reserve a vehicle I wanted right away. Price was very fair compared to all the other area Hyundai dealers. My sales consultant Jaime even delivered my new Palisade for free personally when I could not make it over to the dealership.
Great customer service. The experience of buying our car with Principle Boerne was perfect. Adam Ochoa continues taking care of us with any questions we have.
Very attentive sales person Adam Ochoa who listened to my requests and followed up for me. He stayed with it throughout the whole process. I felt that the whole staff was very knowledgeable and considerate. My whole experience from start to finish was handled very professionally.
Adam Ochoa was absolutely amazing! The entire team was so wonderful to myself and husband! I would recommend Adam to my family. I know he will do the right thing! Thank you INFINITI of Boerne!!
First experience in my life where the saying, "to good to be true," was fulfilled. Amazing dealership and attentive staff. Virtually had agreed upon price in 2 moves. No surprises. Incredible car. Special thanks to Henry Perez, salesman extraordinaire!
Really liked the fact worked with us and I was able to truck I really wanted. This a team that went above and beyond, Adam Ochoa was great and they delivered our truck to us . Recommend this dealership weither looking for new or used, Thank you again for a experience will return for another vehicle in a heartbeat! Robert & Angelita
My wife and I helped my in laws buy a used QX80 from Isaac this weekend. He was amazing and provided great customer service. He was very upfront and honest about the whole purchasing process. We highly recommend him for anyone looking for a vehicle and wants to be treated the way a customer should be. My wife and I had bought a used QX56 a few months prior from INFINITI of Boerne and wish we had the experience my in laws did with Isaac. We can't say enough about him and his attention to detail as well as ...
I had a wonderful experience purchasing my new INFINITI Q60 with Adam Ochoa! Adam made the process stress free and very pleasant. We walked out very happily and appreciate the great customer service!
I came to trade in my car, it was my first time doing so, they made the process very easy and simple, they offered drinks throughout the day, and made buying a car very easy
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These guys are great.
Sales Associate- Adam Ochoa coordinated and helped with the purchase of my 2022 QX60. He was very knowledgeable of the product. He listened very intently to what options I desired in my new car and made recommendations. He made me feel very comfortable. He was patient and understanding as I took my time to make a decision. He continues to check in on a regular basis to see that I am still satisfied with my purchase. I will definitely see Adam when I am in the market for the next vehicle . Thank you Adam!
This is how car selling should be done. No messing around, no car selling mumbo jumbo. These people are honest and transparent and get the sale done! My daughter and I went to look at a 2012 Sonata and within one hour I was signing the papers. No pushy salesman like another dealership not too far away from them (Toyota). Honest people who want to make the hassle of buying a car easy. I will be a repeat customer!.
Ask for Andrew Morgan, he is the best! He is amazing and makes the process really smooth. He goes above and beyond for his customers and tries to help as much as possible. Great service and knows his stuff!! We will definitely be using him again on our next vehicle purchase!
Amazing experience! I worked with Andrew Morgan and it was the best experience possible. For my first time car shopping at a dealership the process was simple and effortless. Andrew not only made the experience easy, but he treated us like family and helped us through every step of the process. Definitely gonna go back to him when I’m ready for another vehicle. AMAZING!
We were so happy working with Andrew! After our last experience we were dreading looking for a new car at another dealership. We left feeling happy, the process took way less time, and we enjoyed talking with Andrew and appreciated the time he took to make sure we left with the car that best worked for us. He went above and beyond.Thank you for changing our view on buying a car!
Exceptional experience with great outcomes. Pricing was fair and that is just one reason why this is the THIRD car we purchased from here.
Love this place! I will buy more cars here just to continue doing business with them. They are fair, kind, and always go out of their way to make it right!
Andrew Morgan was super personable and very helpful during the whole process. As soon as I called about a car he pulled the car up and sent a personal walk through of the car so I could see everything before making the drive! once I got there he had the car pulled up and ready to go. He made the process super fast compared to the other dealerships I have purchased from (Toyota, Cadillac, and Jeep). We made sure my family and myself were comfortable and gave us space and time to think everything over. Once we decided to go ...
I wanted to take a moment to acknowledge my sales consultant Rowena! She was just amazing from the moment I stepped foot in the dealership. I’ve never been given such top notch customer service. Rowena was also so knowledgeable on all the vehicles that she showed me! I would highly recommend asking for her the next time your in the market for a new car!! Keep up the great work!
I had an excellent experience with INFINITI of Boerne. It started with Andrew's prompt response to my email inquiry, continued with Jimmy greeting me in the parking lot on my arrival, and ended with Donny handling the paperwork thoroughly and efficiently. Andrew was very knowledgeable and gave me time to get acclimated to the car without pushing for an immediate decision. I also especially appreciate Andrew's willingness to answer questions about the car after the sale! This dealership truly goes above and beyond to provide excellent service, and I highly recommend working with them!
I purchased a new car from Rowena Zambrano. She was the best sales person I ever dealt with. Totally professional highly recommend her
I went in and worked with Isaac! He was very professional and efficient and honest! A great guy! He’s very knowledgeable and I will be sending friends and family to him! Also when I got to finance Donnie was amazing, straight to the point and customized all the coverages and protections that I needed.. he’ll look out for you! Thanks team for the pleasant and efficient service you gave me buying my SUV!!
Adam (My Salesman) is AMAZING!! He was very thorough, and prompt when doing my approval process and expediting my delivery ETA. He takes his time when explaining his answers to my numerous questions, and for that, I am thankful. He was just as happy as I was when I knew I could be leaving with the car of my choice! ❤️ Very professional and adamant in what he does. I wouldn’t want anyone else servicing me.
Awesome customer service with Adam! Thank you lots for all your help.
Had a great experience at this location with Andrea !! He took care of all of my needs and I would highly recommend.
Andrew Morgan was extremely helpful in getting me all the pictures and information I needed since I live out of town. He made it a breeze so when I was able to come down there, everything was taken care of and ready to go. A really good experience as a first time car buyer from a dealership
Incredibly friendly staff, transparent about costs, and very helpful navigating the car buying process as a new buyer. Was helped by Cole Smith, can’t recommend him and Principle Auto enough.
Daniel was very helpful. Painless and fast process, go see him for your next Hyundai or Infinity. He will not disappoint! Good job Principle!
We drove 6 hours to buy a car from this dealership. Andrew Morgan was the best car salesman I've ever dealt with. He was cheerful, courteous and treated us like old friends. Normally I don't trust car dealerships, but Principle, and Andrew in particular, was a joy to do business with.
Absolutely wonderful experience. My sales person Andrew Morgan was so professional and helpful. They worked with me and did everything they could to help me accomplish getting the car I was wanting to purchase. Easy, professional, and wonderful customer service. Highly recommend.
5+ We are grateful for Mr. Andrew Morgan, he has a way of connecting with people and making them feel important and heard. He's by far the best! God knew our needs, we almost gave up looking for our vehicle of choice, and started looking desperately for something that runs. Just so happened to find this dealership. It caught our attention because our first choice was to own an INFINITI. We called and Mr. Andrew Morgan answered, we wasn't sure about the last minute travel, but Mr. Morgan made it so welcoming for us, even waiting for us to ...
Get place to buy your next car!! I highly recommend Boerne Principal INFINITI. Andrew Morgan was awesome!! Very professional, considered our wants and needs and found us an awesome Honda minivan. Thank you Andrew and Principal INFINITI of Boerne!!🤩
Nice salesman, and nice cars. Got the one I needed for cheap.
We love our new INFINITI. Isaac was great from the very first phone call to picking up our new vehicle. It was a very seamless transaction. These people know what true customer service is all about.
Anthony Morgan was the ultimate professional when I was purchasing my Inifiniti QX60 at their Bowrne location. I had shopped other INFINITI stores in the area, and this location was the only one not charging additional fees that were mandated by the dealership. Keeps my faith in humanity there are good ones like Anthony. Aaron Brady
This was the BEST car buying experience I’ve ever been a part of. Andrew Morgan took GREAT care of my sister Melody as she bought her first new vehicle. I really cannot say enough about how helpful Andrew was, and how easy he made this process. Thank you so much Andrew!! Infinity/Hyundai is SO so lucky to have this fantastic guy representing their company. I will be sending ALL of my friends and family to Andrew.
Purchased used vehicle for my son here with the assistance from Andrew Morgan. Andrew was very professional from the initial phone call to our visit at the dealership. Andrew had everything prepared by the time we arrived. My son and I were treated very well and the entire staff at Principle Infinity were very courteous and professional. Our experience there was above and beyond. Thank you Andrew for all of your assistance today and making my son very happy with his new Ride!! Definitely recommend this dealership to all my friends and family.
Deion was such a tremendous help in answering all my questions. He made the experience of shopping for a car enjoyable. He has outstanding interpersonal communication skills! Thank you so much for going the extra step!
Been coming to this dealership ever since their grand opening, and the service is always top notch!
INFINITI Boerne? Probably one of the best car dealerships I have ever been to. Carolina and Deoin were phenomenon salespeople. They were able to respond to my questions and were just as determined to find my dream car as I was! Their enthusiasm was great, and I felt really taken care well at this dealership. With Carlos' help, I was also able to get extra warranty benefits, which was definitely a plus. The wait was a bit long, but the customer service was great. I will for sure come back to INFINITI Boerne if I ever wanted to purchase another ...
Andrew Morgan exceeded my expectations. I had a horrible time with another dealership and didn't get the vehicle I wanted and I was completely devastated. I spoke to Andrew on a Friday and asked him about a handful of vehicles I was interested in looking at the next day. He had every car that I mentioned out front and all together for me to look at and I was blown away. I was there at about 9:30 am and was done and leaving with my new INFINITI by 1pm. I will definitely recommend him and would buy from him again. ...
Awesome service! Had scheduled a appointment with Deon, but he didn't show up.. Luckily, Andrew Morgan saved the day. I'm happy that Andrew was willing to work with me, even though he had other issues he was dealing with while assisting me with my purchase. Andrew was very claim, positive and intuitive person, over all I had a great experience working him. Donny Robinson in financing was just as easy to work with. They make fabulous team.....
If you are looking for an INFINITI at Principle Auto INFINITI in Boerne, please ask for Andrew Morgan. This guy is an honest guy and will keep his word on car purchases. I was out of town on a Friday, called him up on a vehicle i was interested in, held it for Monday morning and was ready to go that morning. Great customer service ++++
This was my 4th vehicle i bought or leased at INFINITI of Boerne. Great customer service from everyone involve. Rowena did an outstanding job and so did Lonnie in Finance.
Speak to Deion. He took care of everything we needed. Got us a good deal with our trade in and even better deal with our purchase. He was available at the drop of a hat and answered any questions we had. Great customer service. By far best I’ve dealt with.
Adam Ochoa is an excellent sales representative that took the time to answer all our questions and concerns. I would highly recommend Adam to my friends and family.
Great service explanation and timely. Got a loaner also. I will return again also got a video explanation
My Salesperson Adam was Awesome he never made me feel pressured during the process. Thank you everyone at the dealership who made it easy. Also want to give a shoutout to the manager Miguel Valdez who helped me get an AMAZING deal, and can't forget about Donny Robinson who made the Financial experience a most pleasurable one. Great job INFINITI of Boerne I will most definitely recommend all friends and family.
Great experience! Andrew Morgan was phenomenal. After dreading going to a dealership, our experience well surpassed our expectations. Andrew made sure to make our experience worthy of our time. Definitely going back to him when it’s time for another vehicle for my family. I’d recommend going to him. The red bow on the car was the icing on the cake!
Friendly, helpful and efficient Team! Best car buying experience I’ve ever had. Thank you Rowena, Trey and Joshua for taking great care of me. My daughter is loving her new car.
Great experience purchasing from Principle INFINITI of Boerne. Rowena and Joseph were wonderful to deal with. Love our vehicle and have had great customer service experience!
Rowena is absolutely the best when it comes to customer service she was very attentive with helping me find a vehicle in my price range. She went above & beyond for me, she made sure I was satisfied with the entire process of purchasing a vehicle.
Amazing experience. Got the chance to work with Rowena who was very patient and communicative. The whole process was very quick and easy.